Nicky Cupp is Director of Continuous Improvement at Fraley & Schilling. She began her career in accounting, building strong business acumen before a process-oriented mindset led her into technology. That unconventional path shaped her ability to connect people, process, data, and technology to solve business problems and drive meaningful change. An avid reader and collector of quotes, Nicky is endlessly curious about how things work and how they can work better.