Monday, September 28, 2026, 10:30 AM - 11:15 AM
| Balboa (Level 3, South Tower)
Description:
Join the Support Division for an in-depth exploration of our cross-divisional support ecosystem. This course is designed to provide a unified view of support initiatives across our entire product suite, including Truckmate, TMW.Suite, TMT, PC*Miler, CoPilot, Appian, and Smart Workflow. Participants will gain clear insights into our latest support-focused improvement initiatives and a granular understanding of our standardized support processes. We will provide actionable best practices on how to effectively engage with our teams to ensure rapid resolution and maximum uptime. The session will conclude with an open Q&A to address specific divisional needs.
Learning Objectives:-
Optimize Collaboration with Support and Customer/Partner
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Review Support Workflows and Escalation Points
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Highlight - What's New, What's Next? (How have we improved? What are we focused on next? Usage of AI)
Format: Lecture Presentation
Topic Series: Carrier TMS - TMW.Suite
Level: Beginner, Intermediate, Advanced
Products: Appian, Connected Maintenance, CoPilot, Dispatch Advisor, Expert Fuel, Fleet Hub, Fuel Dispatch, Innovative TMS, Mapping/ Mileage & Routing APIs, Market Insights, Network Insights, PC*Miler, Reveal, Road Call, Smart Workflow, Tender Evaluation, TMT Fleet Maintenance, TMT Service Center, TMW.Suite TMS, TruckMate TMS, TruETA, Vusion
Audience: Appian Customers, Asset Maintenance, CEO/Owners, CFO/Controllers, CIO, CTO/ Operations/ Logistics, Development Leaders/ HR Leaders-People Managers/ Supply Chain/ Operations/ Logistics, Dispatchers, Drivers, Fleet Managers, IT/Business Tech, Logistics, Operations, Owners/Operators, Planners/ Supply Chain/ Operations/ Logistics, Rating and Optimization, Safety Leaders, Shop Manager, Technology Leaders
Session Topic Tags: Carrier TMS, Driver Experience, Shipper & Driver Workflow