Date & Time
Tuesday, September 17, 2024, 11:15 AM - 11:40 AM
Name
Mapping the Magic: Unveiling the Power of Customer Journeys for Exceptional Experiences
Description
Join us for an insightful session designed specifically for technology leaders, where we delve into the critical importance of customer journey mapping within an organization. This session will highlight how understanding and strategically designing every touchpoint of the customer journey can lead to enhanced customer experiences and improved customer success.
Learning Objectives For This Session:
- Understand the fundamentals of customer journey mapping and its strategic significance
- Learn how to identify and optimize key touchpoints to ensure a seamless customer experience
- Hear real-world examples of successful customer journey mapping initiatives
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Location Name
F.A.K. Stage (Pavilion)
Session Type
Lecture
Session Track
Transportation Leader
Tags
Format: Lecture Presentation, Level: All Levels, Modernization, Series Topic: Leadership Series, Success Stories, Vision & Strategy
Who will benefit from this session?
CEO/Owner, CFO/Controller, CIO, CTO, Development Leaders, HR Leaders-People Managers, Software Development Leaders, Technology Leaders, VP of Transportation (Shipper)
Speakers